The Forge Boutique in Berkhamsted, England Closed now

Reviews about The Forge Boutique

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  2018-01-08, by Clementine Palmer
  I recently saw a jacket in the window of the Berkhamsted store and purchased it over the phone. I don't live locally so wasn't sure when I'd be in the area again. The jacket was too big when it arrived so I took it back to the store and was told by the shop assistant "we don't do refunds, it's a credit note or nothing", I said this hadn't been explained to me when I purchased it and she said "that's not our fault, you should've asked. No one does refunds now a days"! What a joke - I've never been refused a refund for a returned item. The assistant was extremely rude and when I explained I lived too far to be able to use the credit note (which expires within 4 months) she told me "it wasn't her problem" Don't waste you're money, there are plenty of other lovely boutiques in Berkhamsted.